Loading help center...
Loading help center...
Fix common generation, export, billing, sign-in, and account problems yourself, or find the fastest way to reach our support team.
If a generation fails, retry it. Failed generations should not consume credits. Here's how to check your balance and when to contact support.
Video works on every plan, including Free. If the Video Studio asks you to upgrade, you've used your monthly video allowance or run low on credits.
Wrong crop or low quality on an export? Choose 16:9 for landscape or 9:16 for portrait, and pick the right resolution before exporting.
PrismPoster adds a visible AI badge to likeness content only. Every other export carries an embedded provenance mark inside the file, on every plan.
Update your card, retry a failed payment, and resolve billing questions. PrismPoster bills through Stripe. Contact support for charge issues.
Didn't get your PrismPoster verification email? Check spam, confirm the address is correct, and resend. Here's how to get verified fast.
Reset a forgotten password, change your password or account email, delete your account, and fix sign-in problems on PrismPoster.
Search the Help Center first, then email support@prismposter.com with your account email, what you tried, any error, and a timestamp.
Support
If you could not find an answer here, contact support. Include your account email, what you were trying to do, any error message, and roughly when it happened — that lets us help on the first reply.